Shipping policy

Shipping & Delivery Policy

This Shipping & Delivery Policy explains how My Adorn UAE processes, ships, and delivers orders placed through www.shopmyadorn.ae.

Please read this policy carefully before placing an order.

1. Order Processing

Orders are generally processed within 1 to 2 business days, excluding weekends and UAE public holidays.

Certain products, including customized, personalised, pre-order, or made-to-order items, may require additional processing time. Where applicable, the expected timeline will be mentioned on the product page or communicated to you before dispatch.

During periods of high order volume, promotions, festivals, or public holidays, processing times may be slightly longer.

2. Delivery Within the UAE

We deliver across the United Arab Emirates through trusted courier and logistics partners, subject to service availability for the delivery location.

Estimated delivery timelines are generally 2 to 5 business days from the date of dispatch, depending on the Emirate, delivery location, courier availability, and other operational factors.

We currently aim to serve supported locations across:

· Dubai

· Abu Dhabi

· Sharjah

· Ajman

· Ras Al Khaimah

· Fujairah

· Umm Al Quwain

Once your order has been dispatched, tracking details may be shared through your registered email address, mobile number, WhatsApp, SMS, or another available communication method.

All delivery timelines are estimates and cannot be guaranteed.

3. Shipping Charges

Any applicable delivery charges will be displayed at checkout before you complete your order.

From time to time, My Adorn UAE may offer free delivery, discounted shipping, or other promotional delivery offers.

Such offers may be subject to:

· Minimum order values

· Specific products

· Promotional periods

· Selected delivery locations

· Other conditions displayed on our website

The shipping charge shown at checkout will be the applicable charge for your order unless otherwise communicated.

4. Cash on Delivery

Cash on Delivery may be available for eligible UAE orders and serviceable locations.

For COD orders:

· Customers must provide a valid UAE mobile number.

· The delivery address and location details must be accurate.

· The recipient should be available to receive the shipment.

· The applicable COD amount should be paid to the courier at the time of delivery.

· We may contact the customer to confirm the order before dispatch.

Repeated refusal or non-acceptance of confirmed COD orders may result in COD being restricted for future purchases.

5. Address Accuracy and Delivery Responsibility

Customers are responsible for providing complete and accurate delivery information, including:

· Recipient's full name

· Complete delivery address

· Emirate

· Area or community

· Building, villa, apartment, or office details

· UAE mobile number

· Location or landmark details, where necessary

My Adorn UAE will not be responsible for delays or failed delivery attempts caused by incorrect, incomplete, or outdated information provided by the customer.

If the courier is unable to complete delivery because the recipient is unavailable, unreachable, or the provided address is incorrect, the courier may attempt redelivery or return the shipment to us.

Additional delivery or reshipping charges may apply where appropriate.

6. Failed Delivery and Returned Shipments

If a shipment is returned to My Adorn because of:

· Customer unavailability

· Incorrect or incomplete address

· Invalid or unreachable contact number

· Refusal to accept the order

· Failure to make the required COD payment

· Repeated unsuccessful delivery attempts

we may contact the customer to arrange redelivery.

Additional shipping charges may apply before the order is dispatched again.

For prepaid orders, any refund or other resolution for a returned shipment will be handled in accordance with our applicable Return, Refund & Exchange Policy.

7. Lost or Missing Shipments

Once your order has been handed over to our courier partner, delivery is managed through the courier's network and operational procedures.

If a package appears to be lost in transit, please contact My Adorn customer support.

We will provide reasonable assistance by:

· Checking the shipment status

· Contacting the courier partner

· Requesting an investigation where appropriate

· Assisting with an eligible courier claim where available

If tracking information shows that an order has been delivered but you cannot locate the parcel, please contact us and the courier as soon as possible so that the matter can be investigated.

8. Damaged Packages or Products

If your order arrives damaged, defective, or with an incorrect product, please notify us within 24 to 48 hours of delivery.

To review the claim, we may require:

· Your order number

· Clear photographs of the outer packaging

· Clear photographs of the affected product

· A proper unboxing video showing the package being opened

· Any other information reasonably required for verification

Please keep the original product and packaging until the claim has been reviewed.

Claims without sufficient supporting evidence may not be accepted.

Any replacement, exchange, refund, or store credit will be handled in accordance with our Return, Refund & Exchange Policy and applicable requirements.

9. Delivery Delays

While we make every reasonable effort to dispatch and deliver orders on time, delays may occasionally occur due to circumstances outside our reasonable control.

These may include:

· Courier operational delays

· Heavy order volumes

· UAE public holidays

· Severe weather conditions

· Road closures or transportation disruptions

· Incorrect delivery information

· Customer unavailability

· Government restrictions or public authority actions

· Technical or system interruptions

· Force majeure events

We will make reasonable efforts to assist customers where a material delivery delay occurs.

10. Order Tracking

Where tracking is available, customers will receive shipment tracking information after dispatch.

Tracking information may be sent through:

· Email

· SMS

· WhatsApp

· Courier notification

· Another contact method provided during checkout

Tracking information may take some time to become active after the courier receives the shipment.

11. Delivery Instructions

Customers may provide reasonable delivery instructions when placing an order or when contacted by the courier.

However, specific delivery times, unattended delivery requests, or special delivery arrangements cannot always be guaranteed and remain subject to courier availability and procedures.