Surprise Your Loved Ones Without Breaking the Budget
•
Reliable Refund and Damage Claim Support
•
Affordable Luxury for Every Occasion
•
Jewellery for Women, Men and Kids
•
Fast & Free Shipping on Eligible Purchases
•
Surprise Your Loved Ones Without Breaking the Budget
•
Reliable Refund and Damage Claim Support
•
Affordable Luxury for Every Occasion
•
Jewellery for Women, Men and Kids
•
Fast & Free Shipping on Eligible Purchases
My Adorn Payment Policy
Last updated: 23 August 2026
This Payment Policy explains the payment methods, billing terms, and related conditions for purchases made through the My Adorn UAE website, www.shopmyadorn.ae.
The payment methods available to you may vary depending on the payment services enabled at checkout, your billing details, and the nature of your order.
The payment methods shown at checkout are the final payment options available for your order.
Accepted Payment Methods
For orders placed through My Adorn UAE, we may accept the following payment methods:
- Aani, where supported
- Credit cards, including Visa, MasterCard, and American Express
- Debit cards
- Bank transfer or supported local online banking options, where available
- Digital wallets, where supported
- Cash on Delivery (COD), where available and subject to the conditions below
Availability of individual payment methods may change from time to time depending on our payment partners and checkout configuration.
Cash on Delivery (COD)
Cash on Delivery may be available for eligible orders within the UAE.
The following conditions may apply:
- COD is available only for serviceable UAE delivery locations, eligible order values, and qualifying products.
- We may contact you to confirm your order before dispatch.
- For selected high-value orders, certain delivery locations, or based on previous order history, we may request a partial advance payment before dispatch.
- Customers are responsible for providing an accurate delivery address, contact number, and any necessary location details.
- If a confirmed COD order is repeatedly refused, not accepted, or returned because the customer is unavailable or cannot be contacted, we may restrict COD availability for future orders.
- MY ADORN reserves the right to require prepaid payment for certain orders where necessary.
The amount payable for a COD order will be shown during checkout or communicated to you before dispatch.
Payment Security
We take reasonable measures to help ensure that online payments are processed securely.
- Online transactions are processed through secure payment systems and encrypted connections.
- We do not store your complete credit or debit card details on our own servers.
- Card payments and other online transactions are processed through trusted third-party payment gateways or payment service providers.
- Additional verification may be required by your bank or payment provider, including OTP, 3D Secure, or other authentication methods.
Pricing, VAT and Currency
- Prices on www.shopmyadorn.ae are displayed primarily in United Arab Emirates Dirhams (AED) unless otherwise stated.
- The final order value and payable amount will be displayed during checkout before you complete your purchase.
- Applicable UAE VAT, where required, will be included or displayed in accordance with applicable requirements.
- Any applicable delivery or shipping charges will be displayed during checkout based on your delivery location, order value, and available delivery method.
- Promotional discounts, coupon codes, free-shipping offers, or other special offers are subject to their respective terms and eligibility requirements.
Order Confirmation and Invoicing
Once your order has been successfully placed, you may receive an order confirmation through email, SMS, WhatsApp, or another contact method provided during checkout.
For prepaid orders, confirmation is subject to successful payment authorization.
A sales invoice, tax invoice, or order invoice may be provided electronically or with your shipment, as applicable.
Please review your order confirmation carefully and contact us as soon as possible if you notice any incorrect information.
Payment Failures
A payment may occasionally fail because of:
- Bank authorization issues
- Incorrect card or payment information
- Insufficient funds
- Payment gateway interruptions
- Internet connectivity issues
- Bank security restrictions
- OTP or authentication failures
If your payment fails, please try again using the same or another available payment method.
Do not repeatedly attempt a transaction if your bank account or card has already been charged.
Payment Debited but Order Not Confirmed
If your payment attempt fails or your order is not confirmed but your bank account or card has been debited, the amount may be automatically reversed by your bank or payment provider.
Such reversals are normally handled by the relevant bank or payment provider, and processing times can vary.
If the amount is not reversed within the period advised by your bank:
1. Contact your bank or payment provider first.
2. Obtain the payment or transaction reference number.
3. Contact MY ADORN customer support with your order details and transaction reference so that we can assist with verification.
Refunds to Online Payment Methods
Where a refund is approved, it will normally be processed to the original payment method used for the order, unless another method is agreed or required.
After MY ADORN processes a refund, the time required for the amount to appear in your account depends on your bank, card issuer, or payment provider.
MY ADORN does not control banking or card settlement timelines after a refund has been successfully submitted to the payment processor.
COD Refunds
If a refund is approved for an order originally paid through Cash on Delivery, we may request your UAE bank account details or another suitable payment method to process the refund.
Customers must provide accurate payment information. MY ADORN will not be responsible for delays caused by incomplete or incorrect bank details supplied by the customer.
Payment Verification and Fraud Prevention
To protect our customers and business, we reserve the right to review, hold, cancel, or refuse an order where we reasonably suspect:
- Fraudulent activity
- Unauthorized use of a payment instrument
- Suspicious transaction patterns
- Incorrect customer information
- Abusive chargeback activity
- Repeated COD refusal
- Misuse of promotional offers or payment methods
We may contact the customer to verify certain information before processing or dispatching an order.
Failure to provide reasonable verification when requested may result in cancellation of the order and refund of any eligible prepaid amount.
Chargebacks and Payment Disputes
If you believe there is a problem with an order or payment, we encourage you to contact MY ADORN customer support first so that we can try to resolve the matter.
Submitting a chargeback does not automatically determine whether a refund is due. Payment disputes may be reviewed using available order records, payment records, delivery confirmation, customer communication, and other relevant information.
Fraudulent or abusive use of chargebacks may result in restrictions on future purchases.
Changes to This Payment Policy
MY ADORN may update this Payment Policy from time to time to reflect changes in payment methods, business practices, payment providers, or applicable requirements.
The latest version published on our UAE website will apply to new orders placed after the updated policy takes effect.
Contact
For any payment-related questions regarding your MY ADORN UAE order, please contact us:
Email: supportmyadorn@gmail.com
UAE / International: +971 56 674 1404
Website: www.shopmyadorn.ae