1. Order Processing

Orders are generally processed within 1 to 3 business days, excluding weekends and public holidays.

Certain products, including customised, personalised, or made-to-order items, may require additional processing time. Where applicable, the estimated timeline will be mentioned on the product page or communicated at the time of purchase.

2. Shipping Within India

We offer shipping across India through trusted courier and logistics partners.

Estimated delivery timelines for domestic orders are usually 3 to 7 business days from the date of dispatch, depending on the delivery location.

Once your order has been shipped, tracking details will be shared through your registered email address and/or mobile number.

All delivery timelines are estimates only and may be affected by circumstances beyond our reasonable control, including courier delays, weather conditions, public holidays, regional restrictions, or operational disruptions.

3. Shipping Charges

Any applicable shipping charges will be displayed at checkout before you complete your purchase.

From time to time, My Adorn may offer promotional free shipping. Any such offer will be subject to the terms stated on the website at the relevant time.

4. International Shipping

We ship to selected international destinations.

International shipping availability, estimated delivery timelines, and shipping charges will be shown at checkout based on the destination country.

Customs duties, import taxes, VAT, handling charges, or similar fees imposed by the destination country are the responsibility of the customer or recipient, unless specifically stated otherwise.

If an international order is refused, abandoned, or returned due to unpaid duties or taxes, incorrect address details, or failure to accept delivery, the original shipping charges will not be refunded. Any refund for the product, if applicable, will be processed only after the returned item is received and inspected, and such refund will exclude shipping fees, duties, taxes, and any return-related charges.

5. Address Accuracy and Delivery Responsibility

Customers are responsible for providing complete and accurate shipping information, including the recipient’s name, delivery address, phone number, and email address.

My Adorn shall not be responsible for delays, failed deliveries, or losses resulting from incorrect, incomplete, or outdated shipping details provided by the customer.

If delivery cannot be completed due to recipient unavailability or repeated failed delivery attempts, the courier partner may attempt redelivery or return the shipment. Additional redelivery or reshipping charges may apply where applicable.

6. Lost, Stolen, or Damaged Packages

Once an order is handed over to the courier partner, delivery is subject to the courier’s operations and procedures.

My Adorn is not responsible for packages that are marked as delivered by the courier but are subsequently lost or stolen.

If a package is lost in transit, customers should contact us and we will provide reasonable assistance in coordinating with the courier partner and, where possible, initiating a claim or investigation.

If an item is received in a damaged condition, the customer must notify us within 48 hours of delivery and provide clear photographs together with a proper unboxing video for verification and assessment. Claims submitted without sufficient supporting evidence may not be accepted.

7. Delivery Delays

While we make every effort to ensure timely dispatch and delivery, My Adorn shall not be held liable for delays caused by events beyond our reasonable control. These may include customs inspections, transportation disruptions, strikes, natural disasters, public authority actions, pandemics, local restrictions, or force majeure events.

8. Order Tracking

Customers can track their shipment using the tracking information shared after dispatch through email and/or SMS.

9. Business Details

My Adorn operates from India. The business details for website orders are as follows:

 

10. Contact Us

For any shipping or delivery-related questions, you may contact us at:

·         Email: supportmyadorn@gmail.com

·         India: +91 9562679579